Senior AI Customer Journey Manager to lead transformation using AI-driven capabilities.
Design and optimize end-to-end customer journeys by identifying pain points and implementing AI-enabled solutions across banking and financial services. Partner with product, UX, data science, and engineering teams to deliver personalized customer experiences while tracking business impact. Requires 8+ years in customer experience, business analysis, or digital transformation with strong expertise in journey mapping, stakeholder engagement, and Agile delivery.
Found at a specialist agency · listed 7 October 2026 · InsideJobs links you to the original posting.