Design conversational AI systems and contact center experiences for enterprise clients.
Lead the design of voice and digital conversational experiences for major customer transformations, working with cross-functional teams on requirements, prototyping, and validation. You'll design automated interactions across voice, chat, and messaging channels, analyze user behavior data to optimize flows, and translate business objectives into actionable design specifications. The role suits someone with consulting and UX design background who understands contact center operations and wants hands-on experience with modern conversational AI platforms like Amazon Connect and Salesforce Agentforce.
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Found at a specialist agency · listed 25 August 2026 · InsideJobs links you to the original posting.