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Contact Center Transformation Leader, Amazon Connect

Permanentremote5+ yrs📍 Remote - United States, 🇺🇸 United States🗣 English

Lead contact center transformation initiatives and build teams around Amazon Connect.

This role combines practice leadership with customer-facing strategy work in cloud contact center modernization. You'll manage a team of architects and developers, guide enterprise migrations from legacy platforms, and serve as a transformation advisor for complex deployments. The position requires deep hands-on experience across multiple contact center technologies and proven ability to mentor technical staff in consulting or professional services settings.

Tech stack
Amazon ConnectAWSTwilioGenesysCiscoSalesforceAgentforce
Rate
Not stated by the agency
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Found at a specialist agency · listed 26 August 2026 · InsideJobs links you to the original posting.