Lead contact center transformation practice and team building on Amazon Connect.
This role combines hands-on leadership of a contact center architecture and development team with strategic advisory work on large-scale modernization projects. You'll guide enterprise customers migrating from legacy platforms like Genesys and Cisco to cloud-based solutions, while building and mentoring a technical team focused on Amazon Connect implementations. The position requires deep expertise in IVR, routing, agent experience, and contact center operations, plus proven ability to translate business goals into scalable solutions. Remote work is available across hubs and distributed locations, with expected travel up to 25%.
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Found at a specialist agency · listed 26 August 2026 · InsideJobs links you to the original posting.