Director leading AI-powered customer experience delivery programs and global consulting teams.
Lead a $15–20M portfolio of customer experience and AI transformation engagements as the primary executive interface for major clients. Oversee 8–12 senior delivery and technical leaders, driving program success from discovery through production while managing vendor partnerships (Genesys, AWS, Zendesk, Google, etc.) and balancing onshore/offshore execution. This role demands deep familiarity with conversational AI, agent-assist platforms, and contact center modernization; you will stabilize at-risk programs, mentor senior leaders, and grow accounts through strategic advisory and managed services expansion.
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Found at a specialist agency · listed 15 October 2026 · InsideJobs links you to the original posting.