Senior leadership role directing AI-powered contact center delivery and transformation programs.
Lead a ~$15–20M portfolio of customer experience and AI initiatives, managing 8–12 delivery leaders and serving as strategic advisor to client executives. Balance commercial growth, program recovery, and team development across CCaaS platforms, conversational AI, agent assist, and CX intelligence. Requires 10+ years in technology with 4+ years in senior consulting or professional services leadership, deep hands-on knowledge of major CX/AI platforms, and proven track record stabilizing and scaling large engagements.
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Found at a specialist agency · listed 15 October 2026 · InsideJobs links you to the original posting.