Senior manager designing customer engagement routing and escalation systems for Nordic banking.
Lead the design of an engagement orchestration operating model that intelligently routes customer interactions across channels, AI capabilities, and human expertise. You'll define routing logic, escalation frameworks, human-AI handover principles, and service taxonomies across Nordic markets in the banking sector. This is a hands-on delivery role requiring deep expertise in customer service transformation, contact centre operations, and omnichannel design—ideal for someone who has built operating models in regulated industries.
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Found at a specialist agency · listed 8 October 2026 · InsideJobs links you to the original posting.