Lead IT service operations and support team of 7 in Berlin.
This role oversees service desk infrastructure, incident management, and a federated support team. You'll establish SLAs, drive operational excellence, and manage tooling like Jira Service Management and Zendesk. Requires 4+ years leading IT service or customer support functions, with a background in ITSM and IAM. Based on-site in Berlin.
Membership is €29/month, cancel anytime: every rate, every original listing link, and a daily alert for roles matching your filters.
Found at a specialist agency · listed 10 October 2026 · InsideJobs links you to the original posting.