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Infrastructure Engineer- NICE CXone

Permanentremote5+ yrs📍 Remote, , United States, 🇺🇸 United States🗣 English

Senior cloud communication engineer architecting and optimizing NICE CXone platforms.

Lead technical design and optimization of enterprise contact center systems built on NICE CXone, working with complex API integrations, AI automation, and fraud prevention solutions. Mentor junior engineers, troubleshoot critical incidents, and drive innovation across Salesforce, ServiceNow, and EPIC integrations. Requires deep hands-on expertise in CCaaS architecture, conversational AI, and enterprise system design with a bachelor's degree in computer science or equivalent.

Tech stack
NICE CXoneSalesforceServiceNowEPICAI/LLMPython
Rate
Not stated by the agency
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Found at a specialist agency · listed 15 October 2026 · InsideJobs links you to the original posting.