First-level IT support agent handling inbound technical calls in high-volume environment.
Handle incoming support calls from users, troubleshoot IT incidents, and resolve technical issues on first contact when possible. You'll support clinical and desktop applications, document all work in ticketing systems, and escalate complex problems appropriately. This role suits candidates with prior help desk or technical support experience who excel at phone-based problem-solving and customer interaction; the position requires full-time on-site presence with shift flexibility including weekends.
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Found at a specialist agency · listed 16 October 2026 · InsideJobs links you to the original posting.