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Junior Service Desk Analyst

Permanent0–2 yrs📍 Bengaluru, Karnataka, India, 🇮🇳 India🗣 English

Junior IT support professional handling inbound technical calls in a high-volume environment.

This is an entry-level help desk role providing first-contact telephone support to end users across IT infrastructure, applications, and hardware. You'll diagnose problems, resolve issues where possible, and escalate complex cases while maintaining service-level targets and customer satisfaction. The position involves shift work including weekends, operates within healthcare/regulated sectors, and requires strong communication skills to explain technical concepts to non-technical audiences.

Tech stack
Microsoft 365Active DirectoryServiceNowAmazon Connect
Rate
Not stated by the agency
via

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Found at a specialist agency · listed 22 October 2026 · InsideJobs links you to the original posting.