← All roles

Junior Service Desk Analyst

Permanent0–2 yrs📍 Hyderabad, TS, India, 🇮🇳 India🗣 English

Entry-level IT support role handling inbound technical calls in high-volume environment.

This position involves fielding and resolving first-line technical support requests via phone for healthcare or regulated-industry clients. You'll troubleshoot hardware, software, and connectivity issues, document interactions in ticketing systems, and escalate complex problems to specialist teams. The role suits candidates with basic IT knowledge and call-center experience who can remain calm under pressure and communicate clearly to non-technical users. Shift work and weekend availability are required.

Tech stack
Microsoft 365Active DirectoryServiceNowAmazon Connect
Rate
Not stated by the agency
via

Membership is €29/month, cancel anytime: every rate, every original listing link, and a daily alert for roles matching your filters.

Found at a specialist agency · listed 22 October 2026 · InsideJobs links you to the original posting.