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Principal Consultant - Service Cloud Voice Architect

Permanentremote5+ yrs📍 Remote, US, 🇺🇸 United States🗣 English

Lead enterprise Service Cloud Voice architecture and contact center modernization initiatives.

A senior-level role designing and delivering scalable contact center solutions using Salesforce Voice, Amazon Connect, and AI technologies. You will guide enterprise clients through omnichannel transformation, mentor delivery teams, and shape pre-sales strategy. The position requires deep expertise in contact center architecture, Salesforce platform capabilities, and modern telephony systems, with significant client-facing leadership responsibilities.

Tech stack
Salesforce Service CloudAmazon ConnectSalesforce VoiceAgentforceAmazon LexAWS LambdaMuleSoftSalesforce Data Cloud
Rate
Not stated by the agency
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Found at a specialist agency · listed 8 October 2026 · InsideJobs links you to the original posting.