Lead AI transformation initiatives and manage complex, interconnected customer interaction projects.
This interim role oversees multiple AI-driven customer experience initiatives—conversational AI, voice assistants, speech-to-text—across an organization. You'll coordinate planning, dependencies, and governance across business lines and stakeholders, reporting to management and steering committees. The position requires strong stakeholder management, program-level thinking, and comfort navigating change in a complex enterprise environment. Experience with agile delivery and digital transformation in large organizations is essential.
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Found at a specialist agency · listed 1 September 2026 · InsideJobs links you to the original posting.