Senior ICT Service Manager overseeing vendor relationships and customer support operations.
Manage ICT vendor performance, SLA compliance, and customer support desk operations for a Dutch municipal organization. Lead a small team and external support partners while maintaining ServiceNow infrastructure and IT governance processes. Requires 5+ years public-sector IT service management experience and vendor/team leadership in customer-facing environments.
Found at a specialist agency · listed 10 October 2026 · InsideJobs links you to the original posting.