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Senior Machine Learning Engineer, CX

Permanenthybrid5+ yrs📍 Remote - USA, 🇺🇸 United States🗣 English

Senior ML engineer building multi-agent AI systems for customer support automation.

Design and deploy large-scale machine learning systems powering conversational AI and agent assistance tools for a major financial platform. You'll architect multi-agent frameworks, optimize LLM-driven customer interactions, and establish best practices across the team. The role requires 5+ years of production ML experience with deep expertise in generative AI, NLP, or conversational systems, and involves mentoring junior engineers on modern ML architecture patterns.

Tech stack
PythonLangGraphLangSmithGoogle Vertex AIAWS BedrockLLMsDeep Learning
Rate
Not stated by the agency
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Found at a specialist agency · listed 17 October 2026 · InsideJobs links you to the original posting.