Lead IT support team managing incidents, operations, and service delivery excellence.
Manage and mentor a frontline technical support team in a 24/7 operational environment, handling incident escalation, on-call scheduling, and SLA compliance. The role involves optimizing ITSM workflows using platforms like ServiceNow or Jira, establishing standardized processes, and driving operational metrics improvement. Requires 4+ years of technical support background with proven team coordination experience and strong crisis management skills. Position demands fluent English and a degree in IT or related field.
Membership is €29/month, cancel anytime: every rate, every original listing link, and a daily alert for roles matching your filters.
Found at a specialist agency · listed 24 September 2026 · InsideJobs links you to the original posting.