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Solution Architect – Contact Center & Telephony

Freelanceonsite5+ yrs📍 Brussels, 🇧🇪 Belgium🗣 English

Design contact center and telephony solutions for insurance and financial services transformation.

A financial services organization seeks an architect to design and modernize customer engagement platforms, focusing on contact center and telephony infrastructure. The role involves translating business requirements into scalable technical solutions, integrating systems, and implementing AI-driven automation capabilities. This is suited for someone with proven experience architecting contact center environments and the ability to bridge business and technical teams throughout delivery.

Tech stack
GenesysAIVoice Botsconversational AI
Rate
Not stated by the agency
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Found at a specialist agency · listed 10 September 2026 · InsideJobs links you to the original posting.