Lead support and adoption initiatives for AI tools in a large financial organisation.
You will serve as the primary contact for employees using AI solutions, managing support tickets, coordinating training sessions, and driving tool adoption across a large bank or finance company. The role spans operational support (level 1/2 incident handling, access management) and change leadership (workshops, knowledge base creation, usage analytics). You'll report adoption metrics, identify emerging use cases, and ensure compliance with security and governance policies. This suits someone with 5–8 years of IT support or change management experience who combines technical troubleshooting with strong teaching ability and data-driven thinking.
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Found at a specialist agency · listed 2 September 2026 · InsideJobs links you to the original posting.