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Westhouse Job: IT Service Manager – ITSM / ITIL & Service

Freelancehybrid⏱ 12 months5+ yrs📍 Cologne, 🇩🇪 Germany🗣 German

ITSM manager overseeing ServiceNow implementation and process optimization across organizational units.

Lead the design and continuous improvement of IT service management processes using ITIL frameworks and ServiceNow platforms. Coordinate process alignment across internal teams and external providers, monitor performance metrics, and drive process enhancements. This temporary management placement suits experienced practitioners with strong stakeholder communication skills and proven track records in process governance and ITSM transformation initiatives.

Tech stack
ServiceNowITILITSM
Rate
Not stated by the agency
via

Found at a specialist agency · listed 23 October 2026 · InsideJobs links you to the original posting.